Every process in business needs improved interacting technology for the hype of performance. The customers expect the same logic at call centres. Connecting your customer via video call technology is the best way to interact with them. Generally, various call centres use phoning technology to improve their customer interaction. But customers from worldwide expect even more when you approach them for marketing. Live marketing through your mobiles can absorb a positive response from the customer. Do you need even more suggestions about including live marketing in your business? You can go by this page and find the comparison result of voice marketing and live marketing.
Difference between live chat and voice conversation
Which session of meeting do you feel is more interactive? Video call conference or voice call. Many of you might have the same response to this question. Yes, video call conferences are more engaging and interactive. When this live chat feature is being implemented in business, it gives even more benefits than interaction. A survey from various call centres in Australia says that live video conversation results in a more positive response compared to voice conversation. To find the reason behind the result of this survey, there are several comparison results below:
Immediate answer
When you initiate a business, all you expect from the client is an immediate response. If you receive an immediate response at every stage, it may speed up your business. To achieve this, you must effectively approach the customer. Customers are connected to the customers in various forms, such as messages and calls where they possibly ignore them and hardly respond to them. When you connect a number of a customer under live chat, there is a high chance of a proper response. And by connecting multiple customers to one live chat, you can save and easily interact with them just like your conference. By interacting with customers through live calls, you can gain their trust, which will achieve an immediate response from the customer. This process highly helps the call centre in Australia to handle customer traffic effectively.
Convenience your customer
Through a video call interaction, you can approach the customer in a more friendly way. You can approach your customer with a smile at live interference, whereas you can greet them during a phone conversation. A feature like this gains the customer’s attention and allows them to trust the employee and your product. These factors help your employee to probably convenience them and commit to the sale.
Approval rates
The employer can fetch real data from the customer at the live call interface. The direct eye to contact the employee and customer may secure more approval rates from the customer side. Whereas in phone conversation there is more chance to abort the deal and move on with other products. This concept facility at live marketing increases your sale ratio and brings the effectiveness of customer services.
Texting makes them more convenient.
Most of the customer community wants their live mode of interaction, but they may feel slight trouble with an accurate response due to their pronunciation. Live chats highly support such customers by providing inter chatting facility. When the executive is stuck for clarity, they can also source accurate data with the message chat facility. Whereas at phone conversation, the customer’s face struggles to clarify their details, which may lead to wrong data information. Sourcing for incorrect data is messier and will end in the loss of a promising customer.
Psychological element
Through a live video interface, the employee may reach the reactions of customers and handle them accordingly. This increases interactiveness and achieves a positive response. The customer service executive can handle the customer more psychologically and push for a positive response.
Bottom line:
If you’re continuing your customer service with a phone interface and could not yield an effective outsource, then prefer call centres in Australia with live chat interference.
