Why Can’t I Download Netgear Orbi App on My Mobile Device

Are you having a tough time while trying to download the Netgear Orbi application on your mobile device? If the answer to the question is yes, know that you’ve got nothing to worry about. In this post, we’ve mentioned various reasons that might be stopping you from downloading the Orbi app on your phone along with the steps to troubleshoot the issue. Thus, waste no more time, and read on.

What’s Stopping You from Downloading the Netgear Orbi App?

Listed below are some of the most common reasons why you aren’t able to download the Netgear Orbi app on your mobile device:

  • The storage space on your mobile is running out
  • Your internet connection is poor
  • Your Orbi router isn’t running in AP Mode
  • The mobile data of your device is disabled
  • Your play store is outdated

Now, are you familiar with the factors holding you back from downloading the Netgear Orbi app? Yes? Then, continue reading to learn how to resolve the issue.

Resolved: Can’t Download the Netgear Orbi App on Mobile Device

Enable the Mobile Data

Before getting down to the advanced troubleshooting steps, first, check whether your mobile data is enabled or not. If it’s enabled but you’re still stuck with the same issue, then chances are that your data plan has expired. To confirm this, access a random page, let’s say the Netgear Orbi login page. If you’re facing issues while trying to do so, then yes! Your data plan has indeed expired. To fix the issue, it is recommended that you renew your plan right away!

Check the Connection Between Your WiFi Devices

If you are using WiFi, then check the connection between your Netgear Orbi router and modem. Is it strong enough? No? Well, that’s probably because you’ve connected your devices using a wireless source. In order to rectify your mistake, connect your devices with an Ethernet cable. Doing so will ensure that your router and modem STAY connected.

Now, try to download the Netgear Orbi application. Still no luck? Well, looks like you need to contact your Internet Service Provider. Chances are that the internet issue is from his end. In case it is, ask your ISP to send an agent over to your house to fix the issue.

Clear Out the Storage Space

One of the major reasons why you aren’t able to download the Netgear Orbi app on your mobile device is because your storage space is running out. Therefore, clear out the storage space of your device. Also, uninstall the applications that are not needed.

As soon as you clear out the clutter, try to download the Orbi app. Still stuck? If yes, then there’s only one thing left that might be stopping you from downloading the app. And that is, your Netgear Orbi device isn’t running in AP Mode.

Set Up Your Orbi As an Access Point

Walk through the below-outlined steps to run your Netgear Orbi router in AP Mode:

  • Power on your Orbi router and connect it to the existing modem.
  • Open up an updated web browser on your PC.
  • Perform Netgear Orbi router login and go to Settings.
  • Click on Advanced > Orbi Router AP Mode.
  • Hit Apply.
  • In a second or two, your changes will get saved.

By following these instructions, you’ll be able to set up your Netgear Orbi router in AP Mode. On the off chance, if you aren’t able to set up your device as an access point, then perform Netgear Orbi firmware update. This will fix the issue within seconds!

The Bottom Line

This was all about how to troubleshoot the ‘can’t download the Netgear Orbi app on mobile device’ issue. Once you are done following the steps mentioned in this post, try to download the Orbi app on your device.

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Christophe Rude

Christophe Rude

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