About 95% of customers read reviews before making a purchase. Over 90% will read reviews of local businesses to determine their quality.
When a product generates five reviews, the likelihood of a purchase increases by 270%.
Client reviews can help you generate brand awareness, trust, and loyalty. That’s only the start. Keep reading to discover the seven reasons to get client reviews for your business.
By understanding the importance of client reviews, you can make a better decision for your business.
Read on to discover why you need client reviews today!
1. Improve Your SEO Ranking
Search engine optimization (SEO) can help your website rank higher on Google and other search engines. Without SEO, consumers might visit a competitor’s website instead. You can improve your search engine ranking with client reviews.
Google looks for customer reviews when determining rankings. You can prompt consumers to leave reviews on your Google My Business listing. People will start to see you as a credible resource in the industry as a result.
Your Google My Business listing displays customer reviews and a link to your website. Someone can read reviews, decide to give you a try, and visit your site.
As you generate more website traffic, your search ranking could rise. A higher search engine ranking can help you:
- Generate brand awareness
- Boost brand trust and loyalty
- Establish your credibility in the industry
- Boost website traffic
- Generate leads, sales, and conversions
- Improve your ROI
Google’s search engine algorithm uses ranking signals to determine your position on search pages. It looks at the quantity, velocity, and diversity of your reviews.
Quantity indicates how many reviews you’ve gathered. Velocity refers to how quickly you receive reviews. Diversity means you’ve generated reviews from different sources.
The sooner you start generating fresh reviews, the better!
2. Generate Brand Awareness
Consumers might not trust your business if they’ve never heard of you before. Generating online exposure is one of the big reasons to get client reviews.
As people read your reviews, they’ll learn more about your business. If people only have nice things to say about your brand, they might decide to give you a shot. They’ll visit your website to learn more about your business.
In addition to generating brand awareness, you can also boost brand recognition.
Consumers will recall reading your reviews in the future. The next time they need your product or service, they’ll remember your brand. They might decide to go straight to your website as a result.
3. Learn About Your Customers
It’s difficult to make informed changes to your business if you don’t understand the customer’s point of view. Client reviews can help you gather helpful insights. You can determine what’s causing people frustration when they encounter your brand.
For example, you might find people are struggling to use your eCommerce store. If they go frustrated with your website and leave, you’ve lost a sale!
Maybe people are frustrated with your customer service.
Either way, you can learn about the problems your customers are experiencing with your brand. Then, you can start making informed changes to your business. Making these changes will show customers you care about their experience.
They’ll see the effort you’re willing to make and come back to more.
Don’t delete the negative reviews you receive. Instead, use them as an opportunity. Apologize for what happened and make an effort to mend the relationship.
Otherwise, customers might think you’re unwilling to change.
4. Remain Transparent
It’s more important now than ever to remain transparent with customers. Otherwise, they might struggle to trust your business. If they find you’ve hidden something, they might turn to your competitors instead.
Your brand’s reputation could plummet as well.
Transparency is one of the big reasons why you need client reviews. You can respond to their positive and negative reviews to provide the answers they’re looking for. If they have questions or concerns, you can show customers you’re there to help.
They’ll see your honesty and learn to trust you, even after a difficult experience.
5. Generate Website Traffic
If you’re struggling to generate traffic to your website, you could also struggle to generate leads and sales. Discovering the importance of client reviews could help. Gathering reviews can help you generate more foot and website traffic.
After reading your reviews, people might want to learn more about your business. They’ll visit your website and explore your content.
Remember, generating more website traffic can boost your search engine ranking. A higher ranking will position you in front of even more customers.
Google will see that you’re a credible resource within your industry as you gain more traffic. It could boost your ranking even more as a result.
Once people visit your website, you can start converting visitors into leads and sales.
6. Build Brand Trust
Over 80% of consumers trust online reviews as much as a recommendation from a friend. You can use client reviews to build brand trust and loyalty.
Consumers can read your reviews to learn more about your business. They’ll feel like they can trust your brand after reading reviews. If they know nothing about your business, however, they might struggle to trust you.
Remember to remain honest and transparent with your customers. Hiding problems could hurt your ability to build brand trust.
7. Boost Your ROI
Client reviews can help you improve your ROI, too.
As you generate brand trust and more website traffic, people might decide to give your business a try. They could contact you via a form or make a purchase on your online shop.
If those customers have a positive experience, they might feel inclined to leave their own reviews. Then, you can reach even more customers. Meanwhile, your online credibility will continue to grow.
Your ROI will rise, setting your business up for growth and success.
5 Stars: 7 Reasons to Start Gathering Client Reviews
Don’t miss a chance to boost your business. Instead, keep these seven reasons to get client reviews in mind. By generating more reviews, you can set yourself up for growth and success.
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