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How to use various design thinking tools

When all three viewpoints are addressed, design thinking is viewed as a system of three overlapping spaces—viability, attractiveness, and feasibility—where creativity increases. The ability of Design Thinking methodologies and technologies to encourage creativity within teams has piqued the interest of corporate groups. Because of the usefulness of design methodologies for boosting innovation and the application of Design Thinking across various fields, such as business, it has piqued the interest of both scholarly and practitioner literature. Design Thinking is viewed as a system of three overlapping spaces: viability, desirability, and feasibility. 

Enroll in a  design thinking course, to know more about the tools that will help you understand the topic in detail.

Let us look into the various Tools employed in Design Thinking process

Visualization Tools

The use of pictures is important to visualization. It’s not about sketching; it’s about using your eyes to think visually. It forces us to think beyond words and language. It’s a technique for accessing a separate area of our brains that allows us to think nonverbally and that most managers don’t employ.

When you describe anything in words, the rest of us will develop our own mental images, which are frequently influenced by our education. When you say, “We need a new growth platform,” the IT expert thinks of servers and code, while the marketing expert thinks of a marketing campaign. Instead, you can submit your concept to us by sketching a picture of it, which eliminates the chance of mental models that aren’t compatible.

Journey mapping 

Journey mapping (also known as experience mapping) is an ethnographic research approach that focuses on tracking a customer’s “journey” as he or she interacts with an organization while getting a service, with a particular focus on emotional highs and lows. The goal of experience mapping is to uncover demands that clients are frequently unable to define.

It’s done by sketching out a hypothetical vision of a certain client group’s journey, including the parts that don’t include your company. Then, using a small group of clients, perform pilot interviews to ensure you’re correctly recording the processes. Finally, from the interviews, identify key moments of truth and themes, as well as a number of characteristics that you feel will help you comprehend the disparities in the data you’ve acquired. The goal is to generate a collection of hypotheses that can be tested.

Value chain analysis

In order to manufacture, sell, and distribute new offers, value chain analysis evaluates how a business interacts with value chain partners. The value chain analysis reveals crucial signals about partners’ skills and objectives, as well as methods to improve value for consumers throughout the chain.

Mind mapping

Mind mapping is a visual representation of how thoughts and other elements are related to one another and to a core notion. To explore patterns and insights that give crucial design requirements, mind maps are used to develop, display, arrange, and classify ideas. We accomplish this by showing the data and allowing users to cluster it in ways that reveal themes and patterns. Mind mapping must be a team sport to be successful. 

Use visualization to explain and illustrate the important components of what we’ve learned as plainly and simply as feasible. Create posters that capture significant data themes and patterns, then encourage a group of smart individuals to go through the visual data and record any learnings that they believe should influence new ideas, then aggregate those learnings into themes. 

Rapid concept development

You can generate hypotheses about potential new company prospects faster using rapid idea development.

We leverage the design requirements, client personas and their pain spots, and value chain insights we discovered in our study to produce new ideas – a lot of them — in the first round. We arrange the ideas into a reasonable amount of fascinating thoughts in the second step. Finally, in step three, we go into the business strategy behind those few thoughts. We want to produce ideas rapidly and get them out to customers as soon as feasible for feedback.

Assumption testing

Assumption testing is concerned with establishing assumptions that underpin the attractiveness of a new business concept and assessing the chance that these assumptions will prove to be correct using existing facts. These assumptions are subsequently put to the test via field tests and thought experiments.

Identify the data that allows you to definitively evaluate important assumptions once you’ve identified which assumptions are most crucial to the potential appeal of your new concept. We’re identifying the information we require and then determining how to obtain it. Sort the information you need into one of three categories: what you already know, what you don’t know but could learn, and what you don’t know but could learn. The third category is fertile ground for mental experiments. Determine what it will take to obtain the data fast, and then plan your thought experiment, paying specific attention to facts that might show you wrong.

Rapid prototyping

We can make abstract new ideas concrete for potential partners and customers via rapid prototyping approaches. Storyboarding, user scenarios, experience journeys, and business idea visualizations are all examples of tools that enable extensive engagement and input from key stakeholders.

The ultimate goal of prototyping is to reduce the “I” in ROI. A basic 2-D prototype might be as inexpensive as a pen and paper. Prototypes for business concepts are often visual and narrative in nature: pictures and stories. Role-playing and skits are examples of activities that can be included. Don’t defend your prototype; instead, play with it. Others, not the creators, should be the ones who validate it.

Customer co-creation

Customer co-creation is a set of approaches that allow managers to interact with customers while producing and developing new company ideas that are mutually beneficial. They are among the most value-adding and risk-reducing ways to innovate and grow.

We are nervous about exhibiting consumers incomplete, unpolished “things” in our Six Sigma culture, which emphasizes precision and polish. Get it out of your system. Customers have the most to teach us when it comes to innovation. We’ll get to a distinct value-added solution faster if we get something in front of them that they can react to. One at a time, engage a varied and frank set of customers

Learning launches

Learning launches are intended to put a possible new-growth initiative’s fundamental underlying value-generating assumptions to the test in the marketplace. A learning launch, in contrast to a complete new-product rollout, is a learning experiment undertaken swiftly and cheaply to acquire market-driven data.

We call them launches rather than experiments because we want both launchers and consumers to feel like they’re part of something legitimate. Only then will they be able to produce credible data. They’re an extension of the co-creation process, but we’re asking customers to put their money where their mouths are right now.

Storytelling

It’s exactly what it sounds like: weaving a tale instead of merely making a list of points. It’s a close cousin of visualization, which is another technique for making new concepts feel real and engaging. The most captivating sort of tale is visual storytelling. Whether analytical or design-oriented, all successful presentations convey a compelling tale.

Stories, like visuals, allow us to access emotions and accentuate events. They provide context and enable us to “sell” both the problem and the solution. Good tales adhere to a few fundamental guidelines: Never forget  who you’re talking to.

A storyboard is essential because it helps us to pay close attention to flow and logic and a design thinking certificate program can make it possible. Set the setting to sell the problem, make your cast of people feel genuine, and work the storyline; all good stories have suspense, and sometimes some shocks — this is where you consider how to use data and graphics to illustrate your points. Reveal your answer to the problem as the climax. Make it interesting. Remember to utilize metaphors and analogies to help bring your narrative to life!

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Christophe Rude

Christophe Rude

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