In today’s fast-paced world, there is a brutal competition in every industry.. To stay afloat in these demanding times, businesses are looking a high-quality customer service is a critical rescue tool.
Call centers have thus become the need of the hour for every business. Having the right call center solutions in place can give business a competitive edge. No matter the size of the industry that the business is in call center software ease the day to day workings and go a long way in improving the quality of customer service.
The bar has been set so high that no company can afford to function without a call center. Call center software have transformed rapidly from nice-to-haves to absolute must-haves.
What is the function of call centers and why are they so important?
As mentioned above, excellent customer service is what will set your company apart from the rest. Now how do you go the extra mile for your customers in providing top-notch service? The answer is call center softwares!
Call centers are of two types – inbound and outbound. Inbound call centers deal primarily with incoming calls from customers. Their job is to answer customer queries and provide customers with relevant assistance. t
On the other hand, outbound call centers deal with promotional activities and work towards generating new leads for the company. They actively make calls to potential customers and help in spreading awareness about the company and the product.
Thus, both types of call centers serve different but important purposes. They help run the business in an organized and structured way. This greatly adds to the value and efficiency of a business.
All in all, it is a great lifeline for businesses to get ahead of the competition!
Role of call center software in various industries
The common misconception that people have is that call center softwares are only suitable for a small niche of businesses. They couldn’t be more wrong!
Call center softwares are designed to benefit businesses across all possible industries. Pharmaceuticals, healthcare, automotive, financial services, and more – no matter which industry you work in, call centers have something to offer!
Don’t believe me? Let me tell you how.
The pharmaceutical business deals with medicines. Let us consider that a pharmaceutical company, say “Best Medicines” has discovered a new drug X. This drug is an enhanced version of an existing one Y, but without any harmful side effects.
Now, simply developing the drug is not enough! It needs to reach doctors and hospitals. For this, they require experienced sales agents. These agents would be able to clearly communicate the benefits of X over Y and thus convince the doctors to switch from Y to X.
Without call center software, virtual phone systems and experienced agents, best Medicines will neither be able to create awareness about its drug X nor expand its customer base. The doctors will continue to prescribe Y, even though Best Medicines has a better alternative to offer.
Thus, we can see how certain call center softwares would greatly benefit companies in the pharmaceutical business.
Like with any other business, the work of an automotive company also does not end with the sales of a vehicle. Today, there are N numbers of automotive companies and the customers are spoilt for choice.
The only way for a business to survive in this industry is by offering services beyond the showroom. Post-sales service is the key to getting ahead in the game. This is where call center software come in.
As we have already seen, inbound call centers can greatly improve the quality of customer service for a business. In this case, call centers would be used to integrate and manage all customer-related activities ranging from birthday wishes, and discount offers to sale of spare parts and reminders for due maintenance service.
The healthcare industry probably needs call center softwares the most. When patients choose a hospital to be treated in, they expect nothing but the best from them And that includes services even after being released.
Using a call center, a hospital or healthcare center can make it easy for customers to schedule new or follow-up appointments, get appointment reminders, clear their dues and so on through their preferred mode of communication.
When a healthcare center offers such personalised care to patients throughout their treatment, it makes them feel cared for. Thus, using call center softwares or virtual phone systems go a long way in instilling the feelings of trust and satisfaction in patients.
The telecommunications industry has seen significant reform in the past few years. New technologies like VoIP, or Voice over Internet Protocol, have entirely changed this industry’s face. VoIP service providers are leading the market & now is the time for telecom companies to step up their game if they wish to stay in business!
In the telecom industry, companies may face issues when their communication lines become overcrowded and affects the network of users. Companies are also forced to offer multiple calling and internet usage to keep up with the competition.
To manage all these issues and provide good quality service to their customers, telecom companies must resort to call center softwares to help them out.
5. Banking and Financial services
Call center softwares are absolutely essential when it comes to customer service offered by banks or other financial institutions. Imagine the following scenario:
A customer of bank ABC has gone for a trip abroad. There, he loses his credit card and doesn’t have any other source of money available with him. He must be absolutely devastated! These are the times when customers require critical and undivided attention from the bank.
Imagine another scenario. Someone is making an online purchase. Mid transaction, the screen displays an error and shows that the transaction has failed. However, the money still gets deducted from his bank account. He immediately goes in panic mode and desperately tries to get in touch with the bank.
These scenarios make the need for call center softwares in banks very evident. Depending on their level of emergency, customers can be given priority. Call centers will go a long way in ensuring customer satisfaction and loyalty.
6. Restaurants and food services
The restaurant and food business is one of the most unforgiving industries today. The competition is fierce and business owners are grabbing on to any tool that will help them scale.
Many business owners are resorting to call center softwares in order to improve their customer service. These tools make it easy for customers to get in touch with restaurants and share their feedback, book a table, lodge a complaint and so on.
Call center softwares have helped to bridge the gap between restaurant owners and customers. It has enabled owners to get valuable feedback from regular customers and implement corrective measures.
It also helps spread awareness about any significant changes in the menu or any special offers going on. Call center softwares help restaurants keep track of birthdays and anniversaries of regular customers. The restaurant can then offer special discounts to customers on such occasions.
7. Travel and transportation
This is another industry whose fate solely relies on customer experience and satisfaction. Call center softwares are widely used in this industry to improve the quality of service offered.
For example, a customer has booked a tour with a particular travel company. Later, he wishes to make some changes to his bookings. Call center softwares will help him get in touch with his agent and make the necessary changes with ease.
These tools help the travel agency to keep track of various customers and their bookings. It smoothens the interaction between customers and the agency.
Want to out do your competition? Call center softwares are the way to go! It is the one-stop solution to all your communication problems.
Sign up with us on CallHippo and get your very own call center tools up and running withins minutes!
Gtrmovie.com: Watch Free New Movies, Series Netflix HD 4K, Online
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What are data protection principles under GDPR?
Data protection is one of the common topics today. But, the question is, do you know what data protection is in the true sense? It is the process of safeguarding crucial information from corruption, any kind of compromise, or loss. The significance of data protection increases as more and more data is created every day at unprecedented rates. There is very little tolerance for downtime, which could make it impossible to access crucial data.
Also, a large amount of data protection strategy assures that data could be restored after any loss or corruption. Protecting data from breaches and ensuring data privacy are other key components of data protection.
The General Data Protection Regulations (GDPR) outlines six data protection principles that summarize the needs.
These are few necessary resources for those who are trying to understand how to achieve compliance. Small organizations, often lacking the resources for appointing data protection experts who guide them through compliance, might find them very useful.
Hence, let’s have a look at the principles in this blog and provide advice on how to proceed further and fit within your GDPR compliance best practices.
1. Lawfulness, transparency & fairness
The first and foremost principle is evident. Organizations must ensure their data collection practices do not breach any law, and they shouldn’t hide anything from their data subjects.
2. Purpose limitations
Brands should gather personal data only for a few specific purposes, which clearly states the purpose of doing it and doing it till when it is necessary for completing that purpose.
Processing is done for achieving the purposes for scientific purposes, or due to public interest, or for historical purposes is given more freedom.
3. Minimisation of data
Organizations and business entities must process the personal data they require to achieve its processing purposes—and doing that has two significant benefits.
First, it is an event of a data breach where unauthorized individuals have access to a limited amount of data. And secondly, data minimization makes it easier to keep the data accurate and which is up to date.
The accuracy of personal information is important for data protection. The GDPR states that every possible step must be taken for erasing and rectifying data that is inaccurate or incomplete.
Everyone has the right to request that inaccurate or incomplete data should be rectified or erased within 30 days.
5. Limitation of Storage
Brands need to delete the personal data when they don’t need it anymore. But, how do you know when data becomes irrelevant? When it becomes obsolete? According to the marketing company report, organizations should be allowed to store the data for as long as the respective individual, which could be considered as a customer.
And the real question is: For how long, the completion of the purchase could be considered as a customer?
The answer varies between industries and the reason why data is collected. Any brand which is uncertain how long it is required for keeping the personal data which should consult a legal professional.
6. Confidentiality & Integrity
This is one of the principles which deals explicitly with security. The GDPR states that personal data should be processed in such a way that ensures the relevant security of the personal data, which includes protection against the unlawful and unauthorized processing against the accidental loss, destruction, or damage by proper utilization of technical and organizational measures.
The GDPR is deliberate about the measures the organizations should take in order to ensure the best organizational and technological practices which are constantly changing.
Presently, brands must encrypt their personal data however it is possible, but they should also consider the suitable options.
Hence, looking for more GDPR expertise?
Following these six principles cater an overview of the GDPR.
And the rest of the regulations goes into much detail about the specific practices which the organizations undertake and make sure that they meet the compliance requirements.
You could also identify more about the requirements by enrolling in a Certified GDPR Foundation Training course too. The course offers complete guidance to the regulation and practical understanding of the implications of legal requirements for business entities of any size.
Benefits Of Using YouTube For Video Hosting
In 2005, the biggest video sharing website of the world was born. It was named YouTube by its creators. Soon, it was purchased by the search engine giant Google for around 1.6b dollars. On this platform, you can share your videos with the whole world easily. Millions of people will watch your videos from across the globe. Given below are a few benefits of hosting your videos on YouTube. Read on to know more YouTube to mp3.
Vast Audiences From Across the Globe
The success of a business is based on its visibility. For visibility, you don’t have any option that is better than YouTube. Once you have uploaded your videos choosing the right category and place, you are good to go. If your video is liked by tons of people, it may go viral. Once it goes viral, it will get tremendous amount of viewers in a short period of time. So, the website has a huge audience.
Cost of Hosting
If you want to host your personal or business videos on a paid hosting service, the cost will be very high. On the other hand, if you choose YouTube to host your videos on, the cost will be zero. You don’t have to spend any money on the operational aspect of your channel on YouTube. The site management will take care of everything. All you need to do is upload and publish your original videos.
Ease of Use
If you opt for paid hosting, you will have to spend a lot of time buying domain names, choosing web hosts and setting up your website. But with YouTube, you have an easy path to walk on. Everything is already set up, so you just need to create an account and that is it. By following some basic steps, you can upload your videos as fast as your connection allows. So, YouTube is a lot easier to use.
Your videos will be of no use if they don’t get watched by anyone. In case of your own website, you will have to take the necessary steps in order to bring visitors. On the other hand, if you upload them on YouTube, the visitors will come to your channel on your own. Since the platform is owned by Google, the videos will be indexed in its database automatically.
Bandwidth and sustainability
Since YouTube has dedicated servers, you don’t have to worry about the bandwidth and space. You can post as many videos as you can. The unlimited bandwidth will allow millions of viewers to watch your videos at the same time. In case of paid hosting, if you have not signed up for unlimited bandwidth and your videos go viral, the server may end up crashing and your viewers won’t be able to watch any of your videos. In case of YouTube, this is no problem.
So, if you have been looking at a paid hosting service to upload your business or personal videos, we suggest that you try out YouTube first. I bet you won’t regret your decision.
Disadvantages of Tablet
Whatever gadget you go for, you will be having some Pros and Cons. If we go a little back in the past around 10-15 years back. In India, we all were using just 2 different brands of phones mostly. Either people were using Nokia or Samsung. Even people were confused that Samsung and BSNL are the same company. And if we see now no one is buying Nokia phones. Technology is changing rapidly day by day. We can’t just wait for it to come to us.
These days, if you think your laptop is too big and bulky for you and the work you are doing on your laptop, is not worth carrying the laptop with you. You can check some tablets and go for one. There are so many gadgets available for use these days. People are even working using their smartphones. Yes obviously this can be hectic but again you have some options. Here in this post, Disadvantages of Tablet we will tell you the bad part of tablets. Before that let’s just clear things about tablets.
Tablet, iPad, Smartphone, & Laptop
People have asked too many questions related to these Tablet, Ipad, Smartphone, & Laptop. We will see some differences between all these gadgets so that users don’t get much doubt about these gadgets. Also, this will help users in buying the gadgets easily.
|Tablet is just a name for a variety of devices. In Android tablets, you can have a lot of options with different brands.||iPad is a tablet from Apple.||Smartphones are much handy and designed to fit comfortably in your pocket or purse.||Laptop Comes with an inbuilt physical key-board.|
|Tablets are more useful while working for a longer period of time.||On iPad, you will be getting an iOS Operating System.||The camera on smartphones captures much better images than a tablet.||On laptop More features available as compared to a tablet, smartphone, or iPad.|
|Android tablets mostly use Google Android as their Operating System.||With Apple, you can be sure that there will be no malware issues.||You can easily send text messages, calls, etc.||The laptop has an In-built track-pad for the mouse.|
|In Tablet, you can multitask using many apps at a time running in the background.||Apple has better integration of social media apps like Facebook and Twitter. So it’s easy to post and update.||Smartphones have low weight, high durability, small size, long battery life, etc.||It is designed for productivity.|
|Much superior while editing videos and photos.||There is a long list of app lists available on iPad.||You can easily communicate using smartphones rather than using a tablet.||The laptop is more powerful than all of them.|
Disadvantages of Tablet
As we all know that every gadget has some Pros and Cons. As every user has their own demand and uses. You can’t make a gadget that satisfies everyone and fulfills everybody’s requirements. First, we will see the disadvantages of Tablet and then will go for the advantages too. Here are some Disadvantages of Tablet:
- No Keyboard and Mouse – With a tablet, you will not be having an external mouse or keyboard. They use a touchscreen interface instead of a physical one. It can be painful to write long emails or messages.
- Processor – Tablets can be used for making presentations but we can’t compare their processor with a laptop processor. You can’t use a tablet for rendering video, using complex spreadsheets, or image editing, etc.
- Portability if Compared with Smartphone – Obviously smartphones are easily portable. You can easily keep a phone in your pocket Also, you can do all the work on a smartphone also. Now we have another option of Phablet which is portable and comes with the advantage of a bigger screen.
- Tablets & Ports – Tablets lack ports like USB or HDMI which means you will not be able to connect your tablet to another device like a TV or PC. Also, you will not be getting Flash memory ports.
- Can be Fragile – Tablets can be fragile because of the design. They are not made to absorb heavy impact. So you will be needing a protective cover all the time.
- The cost can be higher for some tablets.
- No optical drive is available as CDs or DVDs.
- Can’t store a high amount of data.
What’s the Judgement?
Obviously, if you are a coder or editor you should not go for a tablet. As in coding and editing, we need a heavy processor to work. But again if you are just surfing on the internet, using social media, playing games, studying, etc. then you can easily go for a tablet without any hesitation.
First, make your requirements clear and then you can go for the budget and other sections before buying your gadget.
A comprehensive guide to mobile app development cost for SMEs in 2021
Nowadays, mobile app development is becoming a business strategy that most users and SMEs approach in every country. According to Statistics, there are more than 3.8 billion active mobile users in 2021 across the globe. People spend much time on their mobile devices for a wide range of reasons, which could be personal or professional. With the increasing use of these devices, mobile app development has become more important than ever.
Mobile devices are the largest source of entertainment for the modern-day consumers. Consequently, these devices have become an integral part of our day-to-day life, and they continue to influence how we interact with each other and our businesses. This makes determining mobile app development costs an important topic for almost everyone.
Average Mobile Development Cost
Typically, costs to build an app of good quality ranges from $60,000 to $ 230,000+. Several factors influence mobile app development; app type, number, and complexity of functionality and design; IT vendors influence the app price. Most Developers work at $40 per hour.
- The cost of developing a simple app is about $60,000 (one platform).
- Basic app price- is between $60,000 and $120,000 per platform.
- Complex, custom app cost – start from $230,000
Some mobile app industry studies explain the cost range included in the set guides to help you understand the app development formation through analysis. By paying attention to the cost of mobile app development upfront and reducing app costs, you can manage your app development budget effectively. Your app idea goes in handy with business, and functional necessities influence the app development cost.
The following are some of the key factors that influence the final cost of building a successful app:
- Vendor type and location
- Complexity and the number of app features
- Back-end infrastructure and connected APIs
- The complexity of UX/UI design
- Inclusion of additional branded visual elements
- Development approach (native, mobile web, hybrid, etc.)
- Number of target platforms (Android, iOS, web, and much more)
The Cost to Develop an App: Understanding the Basics
The following are basics that should help you understand the app development cost to influence the different price ranges and set your project’s budget.
Native vs. hybrid app
Native app refers to a mobile application that is designed to suit the requirements of a given operating system. Therefore, it is possible to create a native app for different operating systems separately. As you would expect, the cost of app development is directly proportional to the number of platforms that you wish to target.
On the other hand, a cross-platform or hybrid app is designed to work in multiple operating systems. This allows you to save money and time, since you do not need to build a mobile application for each operating system to meet your business needs. However, most app developers recommend this approach due to the performance and the technical superiority that comes with native apps.
Android vs. iOS app
With the latest technology development, iOS and Android apps have almost the same mobile app development timeline. Therefore, if you wish your software product to work on both platforms, the mobile applications can be developed simultaneously, which allows them to be launched together to save time and money.
Misconceptions about the mobile app development process
Some of the common delusions in the field of mobile app development include:
1. You expect create a successful app business instantly
Majority of digital startups expect good outcome right away. Most of the requests that customers give sound like: “develop an app like Instagram” or “I would to have an app like Uber.”
However, it is clear that most app-based companies have developed over time to achieve what they have done. You would entirely agree that these app-based companies have evolved over the years. Besides, you should also understand that successful app-based businesses like Instagram became successful after a large amount was invested in them.
For instance, about $57.5M was invested in Instagram for the application development process to achieve the desired results. So, if you want another Uber or Instagram – you should be ready to pay for it!
2. You can succeed without proper market research
It is highly recommended that you evaluate the market and complete the pre-planning stage for your app concept to stand out. Please do your homework carefully: study the market and find the pain points that your app’s idea can solve.
Why do most people tend to devalue software?
This happens due to the following factors:
Apps are intangible
As opposed to hardware, software products can’t be touched. Therefore, it is difficult to show all the hard work in the background of the development process. According to Kick starter campaigns analysis, hardware projects receive more funding as opposed to software ideas since hardware remains noticeable while the software is out of sight.
The immeasurable intellectual capital value
It is hard to measure the thoughtfulness and creativity that is involved in ideation and the initial stages of the software project. Usually, a cross-disciplinary team is involved to ensure all the app details and procedures are covered. Customers do not see the impacts of this work since it does not result in tangible deliverables, it’s just an app concept. Therefore, the final mobile app price tag confuses many customers.
The non-obvious benefits
Some consider elegant, simple, and intuitive products, while others search for more power and speed in their apps. However, you can compare it to Mac users and those who have never understood the importance provided by Apple’s mobile devices.
The discovery stage in mobile app development ranges from $10,000 to $15,000 with a timeline of 2-4 weeks. These costs and timeline relate to an average app project of a duration between 3-5 months. The subsequent app development stages use the deliverables derived from the various discovery phases. Depending on the job, the team may continue directly with the app coding phase while finalizing the app design.
Note: The above app development costs help to build a common understanding. Some app types may have similar functionality. However, it is important to remember that every project is unique since no one has the same requirements, business context, technologies, and developers during the app development process.
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