Cloud ITSM Market Insights by Emerging Trends, Growth Forecast With Revenue Analysis

With COVID-19 resulting in the economic fallout, numerous economies are working on game-changing improvements to protect their employees and clients. While focusing on the ongoing challenges, the leaders are embracing new plans in order to manage and stay afloat in this competitive environment.

The global Cloud ITSM market size is expected to grow from USD 4.7 billion in 2020 to USD 12.2 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 21.2% during the forecast period. COVID-19 has globally changed the dynamics of business operations. Though the COVID-19 outbreak has thrown light on weaknesses in business models across sectors, it has offered several opportunities to cloud ITSM vendors to expand their business across enterprises as the adoption of cloud has increased in lockdown caused due to COVID-19. Amidst lockdown, many companies are reducing their IT spending in 2020. They are strategically reconsidering their Capital Expenditure (CAPEX) spending. According to one of the primary respondents, companies are showing a keen interest in investing in CAPEX models if they are persistently needed; otherwise, they are opting for Operating Expenditure (OPEX) models. To achieve these strategies and avoid capital spending in these difficult financial times, organizations are moving to public cloud for backup and cloud ITSM.

Operations and performance management to hold large market size during forecast period
The operations and performance management solution caters to the needs of day-to-day maintenance and management of organizational IT infrastructures and services. This solution ensures smooth delivery of IT services and their compliance with the predefined parameters. Organizations across verticals use these ITSM solutions for enhanced visibility as well as to prevent service outages and achieve maximized operational agility.

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The Final Report will cover the impact analysis of COVID-19 on this industry: Cloud ITSM Market Insights by Emerging Trends, Growth Forecast With Revenue Analysis – Global Forecast to 2025

IT and ITeS vertical to grow at the highest rate during the forecast period
The IT and ITeS vertical has experienced significant growth in recent years. In their constant struggle to manage the reducing margins, ITeS companies have taken several steps, such as business process and IT outsourcing, infrastructure sharing, and revenue assurance, to reduce their operating costs and increase their revenues. It is important to ensure the effectiveness of the IT services supporting these steps to ensure the effectiveness of these steps. In the ITeS industry, cloud management is done in a complex manner where the prime focus is on the customer’s needs rather than the business. Cloud ITSM solutions are helping organizations’ IT to mature to the level of IT governance aligned with the overall corporate strategy, which would further drive business performance. Hence, it is important to have an effective cloud ITSM framework to satisfy the growing expectations of customers. The increased use of smartphones and tablets across organizations has enabled employees to work remotely.

North America to hold the largest market size and Asia Pacific (APAC) to grow at the highest rate during the forecast period
North America is the most mature market in terms of cloud ITSM solutions adoption, due to several factors, such as the presence of many enterprises with advanced IT infrastructure, and availability of technical expertise. APAC is expected to offer significant growth opportunities for cloud ITSM solutions vendors during the forecast period. Rapid advancements in emerging technologies and IT infrastructure services have led many organizations to adopt cloud ITSM solutions.

North America to hold the largest market size and Asia Pacific (APAC) to grow at the highest rate during the forecast period
North America is the most mature market in terms of cloud ITSM solutions adoption, due to several factors, such as the presence of many enterprises with advanced IT infrastructure, and availability of technical expertise. APAC is expected to offer significant growth opportunities for cloud ITSM solutions vendors during the forecast period. Rapid advancements in emerging technologies and IT infrastructure services have led many organizations to adopt cloud ITSM solutions.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people. The breakup of the profiles of the primary participants as follows:
• By Company Type: Tier I: 35%, Tier II: 25%, and Tier III: 40%
• By Designation: C-Level: 25%, D-Level: 30%, and Others: 45%
• By Region: North America: 40%, Europe: 25%, APAC: 18%, and RoW: 17%

Research Coverage
The report segments the global cloud ITSM market by component, the cloud ITSM market has been segmented into solutions and services. The solutions segment has been further segmented into service portfolio management, configuration and change management, service desk software, operations and performance management, and dashboard, reporting, and analytics. Based on organization size, the market has been classified into Small and Medium-sized Enterprises (SMEs) and large enterprises.

Key Benefits of Buying the Report
The report will help the market leaders/new entrants in the cloud ITSM market with information on the closest approximations of the revenue numbers for the overall cloud ITSM market and the subsegments. The report will help stakeholders understand the competitive landscape and gain more insights to better position their businesses and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

TABLE OF CONTENT

1 INTRODUCTION 23
1.1 INTRODUCTION TO COVID-19 23
1.2 COVID-19 HEALTH ASSESSMENT 23
FIGURE 1 COVID-19: GLOBAL PROPAGATION 23
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 24
1.3 COVID-19 ECONOMIC ASSESSMENT 25
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 25
1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT 26
FIGURE 4 FACTORS IMPACTING GLOBAL ECONOMY 26
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY 27
1.4 OBJECTIVES OF THE STUDY 28
1.5 MARKET DEFINITION 28
1.5.1 INCLUSIONS AND EXCLUSIONS 29
1.6 MARKET SCOPE 29
1.6.1 MARKET SEGMENTATION 30
1.6.2 REGIONS COVERED 30
1.6.3 YEARS CONSIDERED FOR THE STUDY 31
1.7 CURRENCY CONSIDERED 31
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2017–2019 31
1.8 STAKEHOLDERS 31
1.9 SUMMARY OF CHANGES 32

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