In a recent published report, Kenneth Research has updated the market report for Backoffice Workforce Management Market for 2021 till 2030. Report further now discusses; the various strategies to be adopted or being adopted by the business players across the globe at various levels in the value chain. In the view of the global economic slowdown, we further estimated that China, India, Japan and South Korea to recover fastest amongst all the countries in the Asian market. Germany, France, Italy, Spain to take the worst hit and this hit is expected to be regain 25% by the end of 2021- Positive Growth in the economic demand and supply.
U.S. Market recovers fast; In a release on May 4th 2021, the U.S. Bureau and Economic Analsysis and U.S. Census Bureau mentions the recovery in the U.S. International trade in March 2021. Exports in the country reached $200 billion, up by $12.4 billion in Feb 2021. Following the continuous incremental trend, imports tallied at $274.5 billion, picked up by $16.4 billion in Feb 2021. However, as COVID19 still haunts the economies across the globe, year-over-year (y-o-y) avergae exports in the U.S. declined by $7.0 billion from March 2020 till March 2021 whilest imports increased by $20.7 billion during the same time. This definitely shows how the market is trying to recover back and this will have a direct impact on the Healthcare/ICT/Chemical industries, creating a huge demand for Backoffice Workforce Management Market products.
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Moreover, increase in ICT spending around the globe for hardware, software, services, new technologies and telecom among others is also anticipated to contribute to the growth of the market in the coming years. The spending on new technologies recorded around USD 0.6 million in 2018 and is further estimated to reach close to USD 1.3 million by 2023. The total ICT spending around the globe further recorded close to USD 5 million in 2019 and is further projected to touch USD 6 million by 2023
Back-office workforce management can be defined as the process or software that is essential for smooth and productive business operation of enterprise. The most efficient work-force management solution come from self-service modules that boost employees to put forth their own schedule preferences and to manage time off and change shifts, as required. Back-Office work force management solution offers a dynamic platform to enterprise to manage their work an assign service service level to each task. Workforce management solutions are very powerful and effective only if the inputs and outputs are accurate and applied on timely basis. Also the back-office workforce management solutions consists of two central components. First component comprise of anticipating volume of application and second component is to apply these prediction or expectation to create optimal work schedules.
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The global backoffice workforce management market had been valued at USD 2.03 Billion in the year 2016, which is expected to reach USD 4.57 Billion by the end of the forecast period growing at 11.61% CAGR.
By deployment segment the backoffice workforce management data is segmented as cloud and on-premise deployment. Evolution of cloud technology has modernize this kind of process and extend the accessibility of these services for small business as well. Enterprises are moving their back-office operation to cloud owing to its minimal cost and better security capabilities. Cloud services implementation enable enterprises to embrace best practices and organization adopting cloud services are on the leading edge. On-premise solution workforce management solution offer easy forecast, staffing solutions and scheduling requirements across all customer that of inbound, outbound and back office resources.
Back-Office work comprise of forecasting, scheduling, intra-day management, expection planning, performance analysis, multi-channel effencies and others. Moreover the employee’s enagaed in back-office work usually performs manual and routine work that does not involve direct contact with customers. These tasks need to be perform on regular basis and therefore require efficient and accurate back-office solution.The back-office workforce management system consists of flexible tools that support any scheduling environment starting from a back office staffed to full-time employees. These above factors boost the essentiality of back-office work force management solution in industry vertical such as retail, finance, healthcare, government and others.
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