Customer management is the process of catering an excellent experience to your customers, either in the form of a product or service. The more satisfied your customers are, the higher rate of loyal customers your company will have. It’s normal for companies to lose a client every once in a while. However, most of the time, you’re not sure how it happened and what went wrong.
Despite interacting with lots of customers, you’ll still find them unpredictable, although they can be reasonable too. If you recently noticed that you’re starting to lose some of your clients, it may because you’ve done something wrong, yet you haven’t identified it yet. Every business owner understands how crucial it is to build strong and lasting relationships with customers because they’re the ones who keep your business running in the first place. Without them, your business won’t take off, and you won’t gain any profit at all.
Therefore, once you’ve seen signs of decline in your sales, you need to think of ways to eliminate the mistakes affecting your customers and ensure your clients are satisfied with you. Here are four tips to help improve your customer management processes and increase your company’s customer satisfaction.
- Hire The Right Employees
You may think about how your employees have to do with improving your customer management processes. But the thing is the growth of your company relies on people. There are two types of people your company needs to grow and excel in your industry. The first one is your employees. Your employees keep the operation moving and are the ones working on providing excellent services for your clients. The second type of people you need is your clients. They’re the ones that keep your business alive.
That’s why, when it comes to optimizing your customer management, you need to involve your employees as they’re the ones who process your services and provide satisfaction to your customers. For this reason, you need to hire the right employees who can actually help your company grow instead of costing you more liability. You can use software tools that’ll help your company work with these people, such as the ATS (Application Tracking System) and CRM (Customer Relationship Manager).
If you’re wondering between ATS vs CRM and see which software you need the most, the answer is both. While the ATS tool will help you hire the right candidate to execute the job properly, the CRM will nurture your relationship with your clients and keep track of all their details. In return, these efficient candidates hired onboard will do the work for you, and they’ll execute all your plans for customer satisfaction.
- Enhance Your Technical Skills
Customer management processes are often expected to be fast, dynamic, and almost unstoppable. Some days are unpredictable, wherein plenty of customers will come to your office or call in your company numbers and lay all their questions and problems to you. Understandably, customers would prefer it if their concerns are addressed quickly and efficiently. If your employees aren’t skilled in multi-tasking or handling technical matters, it’ll create a bad impression on your customers and waste their valuable time.
For this reason, it’s essential that your company’s staff have enhanced technical skills and can handle multiple tasks at once. It’s one of the skills you should consider and include in your ATS platform when hiring employees for your company. Additionally, to ensure that your employees are on top of their game when processing customer management, you can keep track of their progress through Human Resource Information System (HRIS) for performance measuring. Both ATS vs HRIS are two diverse systems used for your employees for the same solution, which is to streamline your employee’s performance and technical skills.
- Customers Are People, Not Numbers
It’s common for businesses to treat their customers as numbers, and so they end up lumping up their clients together. Unfortunately, this method will only drive your prospective clients away. No one wants to be treated with that kind of attitude. In improving your customer management processes, you need every staff in your employee to know that customers aren’t just numbers who’ll increase your sales; they’re people who have concerns, questions, and needs. You shouldn’t just call them generally with Miss or Mister. Make your customer service more personalized. Call them with their names and remember a few facts about them. Even these little details will give your customers an impression that your business genuinely cares.
- Communicate Clearly
When it comes to customer service, clear communication, either through writing or verbally, is essential. When processing your customer’s needs or services, you need to answer their questions clearly and honestly, in a natural or friendly tone of voice. Most often, clients want a clear explanation, but not necessarily all the details. Thus, make sure you fill them with the essential information without having to roam around the bush before you get to the point. Remember that customers would appreciate it more if your services are fast yet concise.
Remember, there’s always room for improvement for your customer management processes. Take note of these tips above and assess your management regularly. Additionally, check your customer statistics and listen to your customers’ reviews or feedback, as these can help you figure out which area in your processes you should work on more.
2021 COVID-19 Very High-Paying Job That Makes Money: The World’s First Chinese Chief SRV Moderator Started 2 Years Ago With An Annual Salary Of 3 Million
List of SMO’s most profitable jobs
Although Sun Duan taught himself the Social media market and read many e-commerce books, for most people, making money in this related industry is always a very important factor. Although this may not be the ideal industry for many people, and the decisive factor when choosing a field of practice, many people do consider this issue. Sun Duan used a very low US$100 to start his online API connection method for global SMOs. In just two years, he has become the first Chinese to find the most JSON API connection services all over the world and has given about 7,000 successful As an infectious talent in social media marketing, he provides a lot of choices, special preferential methods, and user-friendly positioning teaching, and the salary span is also very large. These differences depend on many factors, such as the choice of connection methods, market demand, length of entry into the industry, how to grow rapidly from a very low cost and profit, and of course, the choice itself. Which market field makes the most money, and which countries have the best influential people in this field? Let’s introduce this rare industry to everyone today,
The management of SRV is divided into levels, the highest income is one of the staff who owns the number of services, and is responsible for handling high-efficiency, low-cost, low-risk, and updating the most efficient server processing. Sun Duan is number one among the few who have the fastest growth and the most money in the industry. But not all control administrators can make a lot of money. Many enthusiastic contagious people and some veteran connections make little money. According to statistics, the median annual salary for working in this industry from 2015 to 2021 is US$133,470, which has been rising steadily in the past 6 years.
Many marketing departments do not provide such courses. Those who get started can make the same connection in front of the analog control board. There is also a chance to find a lot of traffic and users who are willing to spend a lot of money, or even spend US$2,000,000 or more a year. Many users are also present.
Sun Duan said that the job is not difficult nor easy. It takes a long time to search for keywords and market research. This job is what he does best. The free traffic he was looking for was all his self-study on Google, and he also got the most benefit from striving for the lowest price for the service. Other industries with substantial income are far from this industry. His median annual salary from 2019 to 2021 is US$3,400,000 US dollars. The head said that besides him, of course, there are professionals in the same industry who have higher incomes than him and have an annual salary of more than US$20,000,000 dollars. He said that he has planned to make good use of the global target service to adjust to the existing agency distribution and goal expect the highest daily revenue development after the years to be US$100,000-300,000 dollars. This number requires efficient research to complete their work. The profit in this field is that he provides the most convenient knowledge in the industry, and his SRV computing field is the leader in the highest income.
Many infectious people have this dream, hoping to become a higher income. The good news is that this industry will not fail, nor will it lose money, and the income is quite high. However, it also needs to pay for services while operating, and the payment is still too high. How to use it depends on understanding the market and searching for relevant people. However, competition and updates in social media marketing are also fierce.
Sun Duan said: Compared with all the industries I have done before, it is more stable and high-income, which can also drive me to fulfill other dreams. You only need a computer and a mobile phone to be successful, very convenient.
Sun Duan, sun duan, 段诚亨, 段誠亨, first chinese, smo
SalonShark: Solving the Salon Growth Puzzle
For over 10 years, SalonShark has been providing salon owners with services that increase their business drastically. SalonShark has a better understanding of the needs of salons because they come from one. Our team knows what it takes to succeed and is committed to helping salon owners do just that.
Their team takes pride in being the only one-stop Salon & Spa business consulting service that specializes in building successful salons.
SalonShark has extensive experience as salon owners, stylists, and Next-Gen Marketing Solutions, which allows them to better understand and relate to the needs of salon owners. This is a huge advantage because it allows them to provide targeted services.
It can be overwhelming for salon owners when they start building their businesses. They might need help with everything from accounting to marketing or even purchasing furniture for their facility.
SalonShark has the knowledge and resources to help with all of these things and more.
Systems created for salons to streamline everything from scheduling employees to marketing their business. SalonShark develops effective strategies that are customized for each client, so each salon is able to thrive.
SalonShark’s founder and CEO Ms. Arwa Mithaiwala is a business consultant, who has a team of people working in the lifestyle industry for over 20 years. She is familiar with all of the ins and outs of running a successful business.
SalonShark started in 2011 when Ms. Mithaiwala found herself in an opportunity to share her expertise in building a successful salon with other salon owners. She looked into the many consulting options available for salons but didn’t find the help she thought she needed.
She made the decision to create that help by creating a company that would focus solely on helping salon owners with their business needs.
Our Smart Salon QR Menu Builder SalonShark.ai has helped businesses double clientele by creating digital menus for Salon or Spa by engaging more with their customers. It’s Free for a limited time. Signup now! Entire Salon Shark’s team is focused on creating solutions that will help salon owners succeed.
“Our vision is to help salon owners maximize their profits and increase the amount of time our employees spend doing what they do best. Our services are designed to not only increase sales but also to increase customer loyalty, and in turn, translate into more business for your salon. SalonShark works with you every step of the way to ensure your success,” said Royston Sequeira, Founder @ Rosh & Roys Salon.
For more information about SalonShark or if you own a salon that wants to boost its profitability, please visit SalonShark.com
How Does Business Leadership Impact Successful Ventures?
Leadership plays a crucial role in deciding the ultimate fate of a business. So, it becomes essential to focus on the business leadership plan as well as the preliminary plan for the business. Several research and surveys point to the fact that effective leadership plays a crucial role in enhancing the business longevity and the company’s overall fundamentals, including the net worth. This is because a successful leader can bring together a great team and inspire them to scale new highs.
Flexibility is important
One of the biggest lessons of leadership excellence is being flexible and adapting to any situation that unfurls before you. The greatest business leadership tips are all about how one can react to situations without getting complacent. One has to be prepared for every type of eventuality and need to know how to tackle them. This is exactly where flexibility in both action and thought will come in handy. It will define a clear path of convenience and considerable success for any venture.
Decisiveness is crucial for success
However, that does not mean one need not be firm. Many times in the course of a business, the decisiveness of the top leadership comes through as a game-changer. Therefore, it is sometimes essential to take a firm call. The timing is what matters, but it is something that evolves gradually. There is no book with details of when and how. Your inability to make a firm decision might sometimes cost the business dearly. Therefore, responding to the need of the hour with the right type of industry is crucial.
Being aware of limitation
An effective business leader is not just one who takes all the right decisions all the time. Leadership is also about being aware of one’s limitations and learning to deal with them. A successful leader is not just able to identify their own limitations but also strategize ways to fill that gap in a meaningful way. As we have seen in the case of Richard Wake Solaris and Steve Jobs that they have gradually built a team, which is now instrumental towards the company’s growth. It goes a long way in highlighting the power of comprehensive self-awareness and the ability to address it.
Last but not least important of all is the power of collaboration. One of the most striking aspects of successful business leadership is recognizing instances when one knows that it is time to change the track and take others on board too. Not every venture is meant for a solo performance, and an astute entrepreneur knows very well when and where to draw that line. Often you will be surprised by the power of collaboration. It does not just enhance revenue and efficiencies but, most times, at less than half the cost.
In the End
If you are keen on knowing more about successful leadership, we recommend you to read about Richard Warke Augusta and understand how he successfully used his strategies.
Evolving And Adapting To The Future Of Work
The modern work environment is rapidly and radically metamorphosising under the effects of new technologies and shifting workforce preferences. Business leaders, employers, and management professionals face the challenge of adapting to the trends and shifts in work preference and employment conditions.
Forces like automation, globalisation, digitisation, robotics, and the emerging gig economy are the driving forces behind this shift. In his book “The Future of Work Robots, AI, and Automation 2018”, author Darrell M West writes, “Rather, robots, AI, virtual reality, autonomous vehicles, facial recognition, drones, and mobile sensors are altering numerous sectors and leading us to an automated society.”
The COVID19 pandemic has accelerated these global trends and brought the question of the future of work and the workplace to the forefront of corporate policy decisions. Since productivity and efficiency drive any strategic decision-making on this end, it is imperative for the businesses to be prepared to adapt their policies accordingly.
Fact File: What numbers tell us?
- There are more millennials in the workforce now than baby boomers (USA), and around 49% of them will quit their current jobs within the next two years due to changing work ecosystem.
- Around 94% of Business leaders now prefer to source prospective talents and employees from online job platforms
- In the USA, almost 50% of workers would shift to freelance work by 2027.
- McKinsey Global Institute, in its 2017 report, suggested that automation will impact around 4 to 8 hundred million jobs worldwide. New jobs will be created as an aftereffect, but those will require reskilling and re-learning on the worker’s end.
What do these facts reveal about the ‘Future of Work’ and Human Capital Management in the short- and long-term scenario? How are the changes going to impact your workplace and organisation? Are organisations ready to adapt themselves in the face of these inevitable changes?
Our eminent guest speakers shed some light on the changing preferences and norms in work culture and organisational management.
Let’s take a look at the trends, which according to our Future of Work-Keynote Speakers, are going to dominate the work environment in the coming years.
- Closing the Gaps: Reskilling & Upskilling
The introduction of new technology has increased the competition among companies to hire and retain highly skilled workers, while the low-skilled workforce in middle wages jobs is at risk of displacement due to increasing applications of automation and robotics. According to a McKinsey Report in 2018, organisations that are slow to adapt to automation will find attracting the right talent (high-skilled) more and more difficult in the coming years.
Employers and managers must focus on retaining the right talent and on providing an opportunity for their employees to Upskill and remain relevant. Investing in talent retention, employee skill-building, and developing the right talent in-house will help businesses fulfill their need for specialised skill sets and help attract potential candidates in the long term.
- Emerging trends- Digital Workforce
The digital revolution is here to stay, and businesses are looking for ways to adapt their policies to the modern digital workforce. The Covid 19 pandemic has certainly made a lasting impact on the future of work. Employers and employees have shown amazing resilience to physical restrictions imposed by the lockdowns and have adapted globally by using digital technologies and platforms for collaboration, communication, and remote working
Organisations need to focus on the following areas to manage their rapidly increasing digital workforces
- Maintaining efficient communication with employees over digital channels to reach a common understanding between employers and employee’s expectations.
- Soft skills and emotional intelligence on the part of employers are a necessity for managing a digital workforce.
- As workforces become more globalised and operate remotely, employers and managers must focus on improving diversity and cultural inclusiveness in their work environment.
- Businesses must quickly adapt their policies to the new millennial workforce. Managing this new generation of workers requires businesses to become tech-savvy and use digital technologies for internal communication and collaboration.
- HR policies also need to change in their basic outlook. A “one size fits all” policy approach must be replaced by case-specific policies to ensure higher retention and make the policies more attractive to the new generation workforce.
- Automation and Artificial intelligence (AI)
The Use of AI, Automation, and Robotics has the potential to completely transform the future workplace. Many corporations and governments actively amped up the use of automation and robotics to reduce employee density during the highly restrictive work conditions arising out of the pandemic. This is just another proof to substantiate the fact that low-skill and manual jobs such as cleaners, plant workers, transporters, etc., are at risk of being taken over by automation in the long term. However, some sectors such as Healthcare, Teaching, Media & Entertainment, Social Work, and Activism will not be affected by this trend anytime soon.
- Flexible Schedules and Hybrid Work Models
At first, employers were reluctant to alter work environments and venture into remote working practices. However, the pandemic changed it all and pushed organisations to explore their options such as “Remote Working, Work from Home, Flexible Workspaces and Hybrid Work.”
A report titled “The Future of Work After Covid 19”, published by Mckinsey & Company, states that remote working has increased by almost 4 to 5 times during the pandemic and has kickstarted a major shift in the geography of work. It also points out a shift of workforce from large corporations in urban setups to suburban cities and independent workers in coming years.
However, Remote working has its share of challenges like
- Maintaining the quality of work and productivity levels.
- Some jobs/activities demand a physical presence and face-to-face interactions. E.g., Nursing, Negotiations, feedbacks, sensitive business decisions, Inspections, Quality checks, etc.
- Remote working options apply to less than half of the total jobs out there.
Sectors where remote work is most applicable are; Finance, Insurance, Online jobs in Marketing & Media, Management services, the IT sector, and others.
Companies like Morgan Stanley, Infosys, TCS, Mondelez have declared recently that they intend to continue using the hybrid model of working in the future. Many small businesses have already started this shift in work models and are benefitting in terms of cost-saving and increased employee satisfaction. However, that is not the case in every sector, and the benefits of hybrid work-structure vary depending on the various factors.
Adapting to the future
Our ‘Future of Work’ keynote speakers suggests that organisations require to focus on drafting a flexible work policy to accommodate the preferences of the newer generation of workers. Also, in response to the changing work environment, experts emphasise a need to focus on internal upskilling, re-learning, employee retention, enhancing the employee experience, and rethinking performance management.
Here is a list of our guest speakers on the future of work for more relevant information on the changing work environment and how companies can adapt to these changes efficiently.
The ins and outs of avoiding auto warranty insurance scams
Auto warranty insurance scams are very much prevalent and a matter of concern for car owners. It is only natural that car owners would like to keep their cars under proper care for repair and maintenance for which car warranty insurance is the only answer.
There are hundreds of companies that offer auto warranty car insurance and one might think it to be quite easy to fix up one when needed. But the reality is that the majority of these companies, especially the ones that engage in unsolicited sales techniques like forced phone calls which may be pre-recorded or auto dialed, direct e mails soliciting business and television commercials are the most suspected lot.
They create a sense of false urgency to pursue the warranty insurance. This lays the trap for the uniformed customer who might step into it, unaware of the consequences.
What can go wrong?
Buying auto warranty insurance from an unscrupulous company can become a nightmare as at the end you might be left with high repair bills for settlement. The money that you had paid to buy the insurance and was supposed to take care of all car repairs simply goes waste. There is absolutely no coverage offered as it would turn out later.
Click4Warranty says this does not mean that you would be dealing with scamsters only when buying auto warranty insurance, but that they outnumber the genuine auto insurance companies is a fact and you will have to act with caution.
Auto warranty insurance is not offered by manufacturers but other companies that are in no way related to the vehicle.
The nature of the warranty is completely different from the manufacturer’s warranty that is carried out by certified factory trained engineers and technicians using original spare parts. There is huge gap in the qualitative aspect of the service that is provided during the extended warranty period. The reimbursement process can also be a bottleneck if a company does not agree to cover a part of the cost of repair when you take the car to the dealership.
Keep your eyes and ears open
Exercise caution in choosing a genuine auto insurance company and the best thing is to hang on to the manufacturer’s extended warranty as long as possible. But since this might not always be possible take guarded action in picking the right auto insurance company.
- Discount unsolicited sales calls – If you find too many callers interested to offer auto warranty insurance, you should simply not respond to it. Instead, look for companies that have some credible links or reference that you can fall back upon.
- Research the company – Know in every detail possible about the company that you have in mind. The internet and some references can come handy to support your research.
- Pay attention to exclusion – Know your liability by understanding what are excluded from the coverage so that you are not caught unaware at a later stage.
Shopping and buying with care is the only way to avoid auto warranty insurance scams.
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