3 Ways to Improve Customer Service In Your Business
Around 90% of Americans say that customer service is the deciding factor on whether to use a business or not. It is not only one of the most important factors in a good business; it is the most important factor.
But wanting to improve customer service is easier said than done. What is it that customers want? What can you do that other companies aren’t?
It isn’t easy, but once you learn how to deliver great service, you won’t keep the customers away. Clients will be falling over themselves to work with you, not the other way around.
Here are five ways you can start helping clients and customers better today.
1. Be Responsive and Available Across Different Platforms
Customers nowadays expect businesses to be available everywhere, all the time. This includes social media, email, phone, in-person (if applicable), and 24/7 website customer chat.
You should also be seeking out queries on independent platforms like Google too.
Have dedicated staff members greeting customers. Write guidelines on how timely the responses should be. For example, staff must respond to customer emails within 24 hours and social media comments within one hour (within office hours).
This could be time-consuming and overwhelming if you do not have the staff to answer these queries. A visitor management service like alicereceptionist.com could help. Or, you could create stock answers for frequent queries. You can also outsource customer service from call centers in the Philippines to handle your customer complaints and inquiries.
2. Under Promise and Over Deliver
One key way to improve customer service is to go above and beyond for your clients. Or at least allow them to think that they are.
For example, if an order will likely take four days, say it will take six. Then, when it arrives early, your customer will have a pleasant surprise and think you gave them extra special attention.
Give gifts or options without telling your customers beforehand.
Don’t under-promise to the extent that customers do not want to come to your business in the first place. Promise great service, then offer fantastic service.
3. Encourage and Incentivise Customers To Leave Feedback
How do you know what customer service techniques you need to improve unless you ask your customers?
If you have a brick-and-mortar business, leave customer comment cards with receipts or bills and install a box by your entrance. And if you have an online business, do surveys or polls on your social media pages.
You should also offer incentives. Email or give cards to your customers with 10% off their next order if they fill out a survey online.
As a rule, customers nowadays want to see businesses be more eco-friendly and socially conscious, so those are great places to start.
Improve Customer Service To Grow Your Business
When you improve customer service, you unlock the key to your business’s success. It is the foundation of your growth. So if you make it a priority, you will no doubt enjoy a thriving business venture that will go the distance.
Want to learn more tips and tricks to grow your business and read useful articles on entrepreneurship? Browse our website for tons more guides and advice!
A Guide to Spring Cleaning Your Financial Paperwork
If the spring-cleaning bug has bit you, you won’t stop at just washing your windows and cleaning under the fridge. Your job isn’t done until you can bring order to all areas of your life, including your financial house.
Even though online banking makes it possible to manage money virtually, the average person still collects a lot of snail mail over the year.
While throwing all that paperwork out may be tempting, this idea could cause problems in the future. You’re meant to keep certain financial documents — look below to see how long.
Personal Loan Contracts
Any time you borrow a personal loan or line of credit, you have to sign a loan agreement. This contract contains all the black-and-white details of your account, so you know what to expect when borrowing a line of credit or personal loan. Most importantly, it outlines your terms, payment schedule, and cost of borrowing.
While some traditional loans may mail you a paper contract, online lenders might send you an e-document. You should keep it in a safe place — whether it’s paper or digital. It should join any supporting documents or proof of payments for at least the lifetime of the loan.
You can safely get rid of phone and utility bills after one month. After all, most utility providers set you up with an online account where you can review digital copies of these bills.
The only exception is if you plan on using any of these bills for tax-related purposes. In that case, refer to the section on taxes for how long you should keep them.
If our bank, credit card company, or lender still mails your monthly statements, financial advisors recommend you keep them for 12 months. Once again, you might have to keep them longer if you plan on using them as supporting tax documents.
Do you always say “yes” when the cashier asks if you want your receipt? Your wallet is probably bursting with receipts collected over the year.
The good news is that you can safely clear out most of them. There are only three times you should file away your receipts for safekeeping.
- It’s for a major purchase, like a new appliance, vehicle, or device. You may need to show this in case you need to return it or activate its warranty.
- It’s for household services or work done to your house, including renovations and repairs.
- You made a purchase you plan on writing off.
You should keep your auto, health, and life insurance documents until your policy expires, or you purchase a new package.
Tax time is stressful enough without having to fight against disorganized and missing paperwork, so pay particular attention to your returns this spring.
According to the Canadian Revenue Agency (CRA), you should keep your supporting documents for six years. However, some advisors recommend you keep all your tax documents indefinitely in case of errors. You should also retain copies of your returns, notices of assessment, and notices of reassessment.
Handle Your Finances with Care
Once you go through all your paperwork, you’ll be left with two piles: the paperwork to keep and discard. When it comes to the stuff you want to toss, make sure you shred it first so that no personal information may be exposed. As for the stuff you want to keep, look for a filing system that works for you. Choose a safe, dry place where you won’t lose things.
ANWORK: Fully Encrypted And Ephemeral Communications
ANWORK is a secure and private messaging app that offers end-to-end encryption for all communications. Keep reading our post if you do important business meetings and want no one to access your data. Here we will tell you the secured communication solution.
How does ANWORK work?
ANWORK is a secure messaging app that offers fully encrypted and ephemeral communications. All data is stored locally on your device and not shared with third-party servers. ANWORK uses an advanced end-to-end encryption protocol that ensures your messages are secure from start to finish.
If you choose to, you can also set messages to expire after a certain amount of time, ensuring that your conversations are truly ephemeral. With its end-to-end encryption and ephemeral messaging, you can be sure that your conversations are safe from prying eyes.
What are the benefits of using ANWORK?
ANWORK is different from traditional communication platforms because it offers a number of unique benefits that make it ideal for certain types of communication. Some of the benefits of using ANWORK include the following:
Fully Encrypted Communications
ANWORK offers fully encrypted communications, meaning that all messages exchanged on the platform are automatically encrypted end-to-end. This makes it impossible for anyone to eavesdrop on your conversations or access your messages without your permission.
It means that all messages exchanged on the platform are automatically deleted after a certain period of time. This ensures that your conversations are private and cannot be accessed or shared without your permission.
No need for a phone number
ANWORK does not require a phone number for you to sign up or use the platform. This makes it ideal for people who want to keep their phone numbers private or for those who do not have a phone number.
No need for a username
ANWORK also does not require a username or password for you to sign up or use the platform. This makes it even easier to use and helps to keep your conversations even more private.
Works on any device
ANWORK works on any device that has an internet connection. This includes smartphones, laptops, and desktop computers.
ANWORK is an open source platform. This means that anyone can access and audit the code to make sure that it is secure.
Built by a team of security experts
ANWORK was built by a team of security experts with years of experience in the industry. This means you can ensure your conversations are safe and secure.
ANWORK is designed to be user-friendly and easy to use. The platform is simple and straightforward
How can I get started with ANWORK?
ANWORK is a secure communications platform that can provide you with extra security. It is available for free on the App Store and Google Play. ANWORK is also available as a desktop application for Mac and Windows.
We have guided you well on how ANWORK can secure your chats and provide a secure communication procedure. When you use a platform like ANWORK for communications, there will be no risk of information leakage. This is because the information is stored on reliable algorithms using signal protocols. The protocols included Curve25519, AES-256, HMAC-SHA256, and many more. For more information about this secure chat communication, read the above mentioned carefully.
Benefits of Onboarding Military Veterans: Qualities That Make Them Excellent Employees
Hiring military veterans boosts your company’s recruitment and retention programs. Many people enlist in the military right out of high school or college. After years of military service, their civilian employment experiences may not correlate to your current job requirements. Don’t overlook the numerous benefits that hiring a veteran can bring to your organization. Here are some qualities you will likely hire when you onboard a military veteran.
Most military veterans want to work when they return to civilian life. They have dedicated their lives to service and are motivated to improve the world after they retire. An applicant may provide you with their military experience and free employment verification for Uber drivers report. This shows employers that the candidates have been actively working.
Veterans learn a significant amount of discipline in the military. They learn early on to listen to their leaders and follow directions when given. In addition, veterans are masters of self-discipline. They understand that meeting regulations gives them growth opportunities. You can trust that veterans are efficient and have the discipline to complete tasks as assigned. When those skills are observed by their peers, your entire staff often learns that self-discipline.
Honesty and integrity are instilled into a servicemember. They learn early on that their word is valuable. In addition, veterans will report perceived infractions of their colleagues through proper management channels. This integrity protects your company’s confidential business information. Peers learn to recognize that their co-worker is trustworthy and sincere.
While you may need to provide training on various job-related skills, your new hire will have excellent organizational skills. They are typically excellent project managers. They understand how to break a project down into individual processes and how to assign those tasks to appropriate team members. They are also familiar with the post-project analysis.
Due to the global nature of their military service, veterans work well with all individuals regardless of their ethnic background, religious preference, or gender. They encourage unity between colleagues of different physical or mental capabilities. Veterans serve as dynamic leaders, embracing diversification and inclusion in the workforce.
In addition to the soft skills that military veterans bring to your workforce, there are many financial advantages to recruiting these individuals. The Department of Labor has a comprehensive list of programs that help you offset the costs of onboarding a veteran. Your local Small Business Administration chapter can also help you find resources for your business. If you operate as a veteran-owned small business, SBA can help you obtain funding.
The benefits of recruiting military veterans outweigh the few challenges you may experience. Some candidates may have difficulty transitioning into the civilian workforce. A mentoring program can give your employees a point of contact to answer questions or discuss their experiences. In addition, some applicants may have physical or mental disabilities that require accommodations. While you may not ask specifically about these injuries, you can inquire about accommodations. The Americans with Disabilities Act protects applicants and employees from discrimination.
Creating a sound veteran recruitment strategy is important for businesses of all sizes. By actively onboarding these individuals, you will experience significant growth opportunities for your business.
5 Tips for Finding the Perfect Office Space for Your Business
As a business owner, finding the perfect office space is a crucial step in creating a productive and efficient work environment. Your office space can affect the morale and productivity of your employees, as well as the image and reputation of your business. Here are five tips for finding the perfect office space in The Square for your business:
Determine Your Needs
Before starting your search for office space, you must determine your business’s specific needs. Consider the number of employees you have and the size of the office space needed to accommodate them comfortably. Also, think about your budgets and the amenities your business requires, such as a conference room, a break room, or a reception area.
Knowing your needs beforehand will help you narrow down your search and avoid wasting time and resources on office spaces that are not suitable for your business.
The location of your office space can significantly impact your business’s success. Choose a location that is easily accessible for both your employees and clients. Consider the proximity to public transportation, parking availability, and nearby amenities, such as restaurants and shops.
Additionally, think about the neighbourhood’s safety, reputation, and the image it portrays. A prestigious location can enhance your business’s reputation, but it may come with a higher price tag.
Consider Your Budget
Your budget is a crucial factor in finding the perfect office space. Determine how much you can afford to spend on rent and other expenses, such as utilities and maintenance. Remember to leave some wiggle room in your budget in case of unexpected expenses.
Consider the cost of leasing versus buying an office space. Leasing provides more flexibility, while buying gives you more control over the space and can be a good long-term investment. However, buying an office space requires a significant upfront investment and comes with additional responsibilities, such as property maintenance.
Think About Future Growth
When choosing an office space, think about your business’s future growth. Consider whether the office space can accommodate additional employees and equipment if needed. Look for a space that can be easily modified to suit your changing business needs.
Also, consider the length of the lease agreement. A short-term lease may be ideal if you anticipate growth or need the flexibility to move to a different location. A long-term lease may be better if you want to lock in a favourable rental rate or have a stable business model.
Get Expert Advice
Finding the perfect office space can be a daunting task, especially if you’re a first-time business owner. Consider getting expert advice from a real estate agent or a property management company. These professionals can help you navigate the rental market, negotiate lease terms, and find office spaces that meet your needs and budget.
Before hiring an expert, make sure to do your research and ask for references. Choose someone who has experience working with businesses similar to yours and who understands your specific needs and goals.
Visit the Space in Person
Once you’ve narrowed down your search, visit the office space in person. This will give you a better sense of the space’s size, layout, and condition. Check for any signs of damage or wear and tear that may need to be repaired before moving in.
Also, consider the office’s natural lighting, ventilation, and acoustics. These factors can affect your employees’ productivity and comfort level.
Finding the perfect office space for your business can be a challenging and time-consuming task, but it’s worth the effort. By determining your needs, considering the location, budget, and future growth, and getting expert advice, you can find an office space that meets your business’s specific requirements.
Remember, your office space in The Square Texas Tower is more than just a place to work. It’s a reflection of your business’s culture, values, and professionalism.
So take the time to find the perfect office space that aligns with your vision and goals, and create a productive and efficient work environment for your employees.
From construction of homes to excavating holes for building foundations or building roads dams or lake and river cleaning and warehouse material handling attachment tools, machinery has played significant roles in our day-to-day modern and urban lives and so have Shubhada Enterprises who have their experienced skills next to the likes of the construction heavy equipment’s industry segments.
Shubhada Enterprises was founded and registered in 2017 in the city of Pune, Maharashtra by Former owners Mr.Ankit Kumar and Mr.Vishal Garad . Previous life Little they did know while working that their startup would go worldwide throughout the major countries of Latin America, UAE, Europe and African counterparts. Their company can be called and function what is to be known as a merchandise marketer for large scale business and construction companies such as VOLVO, CAT, CASE, BKT and mainly JCB.
Shubhada enterprises is considered to be a jack of all given the facts that they deal in both domestic and international, and also provide Remotely Services to Machine Owners Through Engineer Experts within 300 km of their facility buildings. With a small team of 10 youngsters who are specialised in each of their fields namely: Accountancy, Co-Ordinators and Sales Supervisors, they are here to make a big impact on supporting the entrepreneurs who are looking to get their hands on construction business. The company mainly deals in construction spare parts, Renting of Excavators, Attachments like Robot SL, Backhoe, Heavy Lines, Forklift, BKT Tyres Segments and have matched their ties with several big companies such as CAT, Volvo, Hyundai, Schwing Setter, Case, Aquarius Batching Plants Bharat Benz, Ashok Leyland, Cummins and much More.
Shubhada enterprises have their local services diversified in doorstep delivery running machine diagnostics and consultancy from expert technicians for each of their clients with their customised demands ranging from queries of constructing a new home to having to dig a hole for MNCs, ask it and they have it all. Despite the current recession and economic crisis, the company proved their efficiency by generating a revenue of over 60-75 Lakhs Rupees Business during the covid lockdown. They are also flexible in working with the Freelancers-Business Associates to expand their business and provide equal opportunity of work to people not only in the educated urban class but also the rural and remote underprivileged youths who are now able to earn a living by driving Backhoes and operating excavators.
- Future vision
After reaching all the envisioned milestones in their purpose, the company now also strives to educate the masses about what their services specialise in and how they can be of benefit for the great Indian middle-class families who are looking forward to excel in their corporate career and for someone who is into real estate and Construction Lines etc. It is really flabbergasting and plausible to acknowledge the fact that how both Mr. Ankit Kumar and Mr.Vishal Garad had managed to outsource the products not only to Indian but the South American and Russian and Saudi Arabian Retailers/ Corporates Workshops too, despite having faced many hurdles with customs as their quality matched the military levels components as Scomet they Solved.
As we come to a conclusion towards the end of this article, whether be it your Business needs or construction work if required Equipment’s for your Uses , Shubhada Enterpresis has all your construction requirements covered,
Call to action: Contact them at Prarambh Building Upper Ground Floor, Near Hotel Sindhuratna Jambhulwadi Road.Pune-411046.
Visit at: www.shubhadaenterprises.in
Email: [email protected]/ [email protected]
Work Hours: Mon to Saturday 10.00 am to 6.00pm
Week off: Sunday
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